What is end-user experience?

End-user experience management, sometimes referred to as digital employee experience management, combines real-time analytics, employee sentiment data and automated remediation that can be used to help IT departments engage, empower and delight people at work. End-user experience monitoring allows teams to monitor the impact of application and device performance from the end-user's point of view. EUEM products help IT ensure the quality of key IT services across the enterprise. Unlike domain-specific monitoring tools that analyse the performance and availability of individual infrastructure components, EUEM products monitor IT as seen by the end user.

If you are interested in learning more about how you can transform your users' experience, watch this webinar on how Humana is using low-code to deploy B2C and B2E mobile applications with a seamless UX. End-user experience monitoring (EUM), by automatically capturing errors, crashes, network requests, page load details and other metrics, enables IT professionals to create a superior customer experience and quickly resolve issues. It makes it easier to understand how third-party APIs and content services are affecting performance, giving IT teams more leverage to enforce service level agreements (SLAs), for example. The team decides that, for this minority of queries, the programme should give IT users access to the somewhat obscure mechanisms that the core team has built into the charts for OEM developers.

End-user experiences (UX) underpin the value that brands deliver to their customers in the digital world. To create great and memorable user experiences, brands must combine great performance metrics with an understanding of their users. So, if you want to facilitate user adoption and increase retention, this blog is for you. UX practice leader at OutSystems, Silvia Sequeira, wrote an article on user research for enterprise applications that talks about just this.

The design team also assesses and records user needs that cannot be supported by their existing visualisations, such as comparing different performance snapshots against each other and against user-defined baselines for specific performance measures. On a tangible level, this means things like designing products to use less material, optimising packaging, using less toxic materials in design, and creating a built-in improvement that engages the user to adopt more sustainable habits, such as engaging them in energy-saving practices or designing products that are repairable when they break. BranchCache features can greatly improve the experience of users who need to open files and websites over their WAN from branch offices. It is critical that testers consider these types of risks up front; when they do not, both the end-user experience and the brand can suffer.

End-user experience can be inferred by setting up a protection policy that blocks the use of universal serial bus (USB) devices and then inserting a USB flash drive into one of the workstations on the network. But these tools have had to evolve to keep up with the dynamic needs of users across multiple devices, networks, clouds and applications. User experience is the sum of feelings and observations a person has when using your product.